SHIPPING

FREE SHIPPING ON ALL ORDERS OVER 200 $ - ALL YEAR ROUND  (OTHER DISCOUNTS AND TAXES NON-INCLUDED)

Our customer service representatives will contact you if your order does not qualify and assist you with alternative options. Orders will be shipped directly to your delivery address as outlined on the order details. ARGON18APPAREL.COM reserves the right to hold any order for suspected fraud. This offer applies only to orders placed online or by phone and delivered in Canada with Canada Post Expedited Parcel or DHL.

ESTIMATED DELIVERY DATES

Orders are shipped by Canada Post or DHL : Expedited Parcel unless otherwise instructed. A tracking number will be sent to you when your order is shipped. The tracking number will allow you to check the delivery status of your order. All orders are insured against damage or loss. Orders are shipped from our distribution center in Sherbrooke, Quebec and their treatment is performed every day. The time for delivery is 2 to 10 working days.

SHIPPING METHOD

Depending on the shipping address provided, orders will be shipped via Canada Post or DHL. 

PROCESSING AND SHIPPING

Orders will enter into processing on the next business day after they are placed. They will be shipped in 1-2 business days from ARGON18APPAREL.COM  location. ARGON18APPAREL.COM  does not ship on weekends or statutory holidays. In certain cases, your order may require additional processing time due to order size, availability of product, to inventory status, or the volume of orders we are processing. In these situations, we will notify you of any delays via email. For related reasons, most items take a minimum of 1 to 2 full business days to process. We will make every effort to ship your order in a timely fashion. Your order may be delayed due to weather conditions or other such events out of our control. Please note that business days are Monday to Friday, excluding statutory holidays.

RETURN POLICY

30 DAYS FOR A REFUND OR EXCHANGE

We accept the return of items only if they are unopened (except in cases where the item has to be tried on for fit). They also have to be in their original condition (new and never used) with the original tags attached, along with a copy of the invoice and the return/exchange form. For hygiene reasons, underwear can not be returned. If you return goods as detailed, within 30 days from the date of purchase, we will issue a full refund for the price you paid on the item. If you have a product that you wish to return that does not meet one or more of these criteria, do not send it back to us. Please call and discuss your needs with a customer service representative.

RETURNING/EXHANGING ITEMS PURCHASED ONLINE :

For any return, the sending is payed by the Customer. After your return arrives at our warehouse, your exchange will be processed promptly.  

Need to return your item? No problem. 

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new condition, to ensure full credit. Visit our 30 day Return Policy.
  2. Affix the sufficient postage to the package. Before sending your return shipment, please remove all extra labels from the outside of the package. Record your tracking number for future reference.
  3. Send your package via Postal services by giving it to your postal carrier or dropping it at a local post office or mail drop point. Track return shipments while they're en route to your warehouse.
  4. REFUND : No need to worry, once you have sent your package to us, an account representative will ensure that the rest of the steps are completed correctly. After we receive your return, we will promptly credit your account for the full purchase price of the product(s). Sorry, but outbound shipping charges are not refundable. The refund will be issued to the credit card account used for the original purchase. We will email you a receipt confirming the credit! The treatment time of a return parcel can take 3 weeks. Over this time, contact our customer’s service.
  5. EXCHANGE : same procedure to returm the item. You,ll just have to notify us via email or or your invoice instruction for the exchange. We will ship the product in a 7 days period free shipping.

If you have any questions regarding your online return, email us at info@argon18apparel.com